At Flourish Skin, we strive to ensure your satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Returns

1.1 Eligibility

You may return products within [X] days of receiving your order for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Process

To initiate a return, please contact our customer service at [customer_service_email] or [customer_service_phone]. Provide your order number and details about the items you wish to return. We will guide you through the return process.

1.3 Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item). In such cases, we will provide a prepaid shipping label.

2. Refunds

2.1 Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are typically processed within [X] business days.

2.2 Method of Refund

Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will issue the refund via an alternative method.

3. Exchanges

3.1 Eligibility

We offer exchanges for defective or damaged items. If you need to exchange a product, please contact our customer service.

3.2 Receiving a Replacement

If you receive a defective or damaged item, we will send you a replacement as soon as possible at no additional cost to you. Please contact us with details and photos of the damaged or defective item.

4. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include, but are not limited to, opened or used skincare and makeup products.

5. Cancellations

5.1 Canceling an Order

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

5.2 Refund for Canceled Orders

If an order is successfully canceled before shipping, a full refund will be issued.

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Flourish Skin

Phone: 01778-529501
Email: sales@flourishskinbd.com
Address: Dhanmondi, Dhaka, Bangladesh.

By making a purchase from Flourish Skin, you agree to the terms outlined in this Refund and Return Policy. We reserve the right to update or modify this policy at any time. Please check our website for the most current version.